Outbound Services: Drive Your Sales Forward

It is very important to tap every business opportunity that comes knocking at your doorstep. Our qualified Trainers ensure that the call answering staff is suitably trained to greet the customer to a Professional Company and register Customers' orders on the Order Tracking System. Callers wanting to book orders are identified uniquely and placed on a separate call queue by our EPBX system to be answered as quickly as possible.

Companies are always trying new means to attract customers from competitors. This leaves many worried by thinking if they are even able to recover the cost of acquiring each customer. How can this "preying" be stopped?? The answer is simple…… If you provide your Customers with poor after-sales service, they will leave you. If you provide them with an average experience, they are open to being attracted to leave you. But if you provide them with a great experience, your competitors will be unable to bear the cost of acquiring them from you…… and this is what you would want.

Our qualified Trainers ensure that the call answering staff is suitably trained to greet the customer to a Professional Company and register Customers' orders on the Order Tracking System. Callers wanting to book an order are identified uniquely and placed on a separate call queue by our EPBX system to be answered as quickly as possible. Tracking the delivery of Customer orders with logistics can be a nightmare at times!! Navigant can staff suitably qualified personnel to coordinate with several departments and ensure that your Customers receive their orders as per your commitments.

Navigant can answer incoming calls of your customers calling in for a refund. These calls are generally from irate customers and have to be dealt with a sense of maturity as the customer can sometimes be very compelling and demand a disproportionate refund wherein the customer service agent has to explain logically what the refund value is going to be and process the same accordingly as per pre-defined policies.

If you are looking for a call centre to answer your incoming calls only during non-business hours, Navigant can do that for you. Generally, the cost of hiring in-house staff during off-days and non-business hours is very high. You can outsource this responsibility to us and be rest assured that neither will we charge you a fortune and also allow your customers to feel that they are doing business with a truly global Organization, caring for its Customers round the clock.

When you have a targeted customer base and would like to educate them about your latest products and service offerings, Navigant can help you with this. Importance of spreading awareness of your products and services by word of mouth is equally as important as media ads and other marketing techniques. Navigant has helped several companies in the telecom, medical, manufacturing and many other domains, launch their offerings with great success in the market.

If you have executed a mailer campaign and want someone to follow up with personalized calls, Navigant can do this for you. When a customer/prospect receives a mailer with some new product/service information, he might be interested and might have a few questions. It's just due to lack of time that he is unable to call you and book an order. Following up with a telephonic call to such mailer campaigns will help approach such prospects head-on and generate sales leads right away.