Voice & Telephony
Cloud Dialer
Cloud-based auto dialer that removes manual dialing, increases talk time and gives managers live control.
Predictive & progressive modesLead list management
Voice & Telephony
Cloud Telephony
A complete business phone system in the cloud
Virtual numbers, IVR, call routing, recording and analytics — no PBX hardware, works from any location.
Virtual numbersMulti-level IVRCall recordingCRM integration
Share your location, users and timeline — our team will recommend the right configuration.
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Tata Tele Business Services
Overview
What is Cloud Telephony?
Cloud Telephony moves your business phone system to the cloud. Calls are handled on a hosted platform, so you get virtual numbers, multi-level IVR, smart routing, call recording and reports without installing an EPABX.
Agents and employees can take calls on desk phones, mobile apps or browser softphones from the office or home, while managers track every call from one dashboard.
It suits businesses that want a professional calling experience, quick setup and the flexibility to add users or numbers as they grow.
Ideal for
SMEs and startups
Sales and support teams
Multi-location businesses
Remote and hybrid teams
What you get
Key Features
Virtual Business Numbers
Local, toll-free and national numbers on one platform.
IVR & Smart Routing
Route callers by menu, time, skill or location.
Call Recording
Record calls for quality, training and dispute resolution.
Live Dashboard & Reports
Call volumes, missed calls and agent performance in real time.
Work From Anywhere
Answer on mobile app, softphone or desk phone.
CRM & Helpdesk Integration
Click-to-call and call logs inside your CRM.
Before you buy
Buying Guide
What to evaluate, and what to share with us for an accurate proposal.
What to check before you buy
- Number types required (local, toll-free, mobile)
- IVR depth, queues and business-hour routing
- Number of users and concurrent calls
- Recording retention and analytics depth
- CRM / helpdesk / API integrations
- Remote endpoints and support model
Share these for an accurate proposal
- 1Number of users / agents
- 2Expected inbound and outbound call volume
- 3Number type and cities required
- 4CRM or helpdesk in use
- 5Call flow / IVR requirement
Why it matters
Business Benefits
01
No Hardware
Eliminate EPABX purchase and maintenance.
02
Never Miss a Call
Routing and fallbacks keep every caller connected.
03
Faster Setup
Go live quickly and scale users on demand.
04
Full Visibility
Measure every call, agent and campaign.
Who it's for
Use Cases by Industry
Customer Support
IVR and queues route callers to the right team.
Inside Sales
Centralised numbers, callbacks and recordings.
Distributed Branches
One calling workflow across offices.
Lead Tracking
Tie calls to CRM records and campaigns.
Service Operations
Automate routine enquiries before escalation.
Under the hood
Technical Specifications
- Deployment
- Cloud-hosted, no on-premise PBX
- Endpoints
- Mobile app, browser softphone, IP desk phone
- Numbers
- Local, national and toll-free series
- Call Flow
- Multi-level IVR, queues, time-based routing
- Integrations
- CRM, helpdesk and REST APIs
Final configuration depends on feasibility and your requirement, and is confirmed after assessment.
Getting started
How It Works
STEP 1
Share Requirement
Tell us your locations, users, timeline and technical needs.
STEP 2
Feasibility & Design
We check feasibility and design the right configuration.
STEP 3
Tailored Proposal
Receive a proposal matched to your exact requirement.
STEP 4
Deploy & Support
Installation, onboarding and ongoing support.
Jargon, decoded
Key Terms Explained
Full forms of the abbreviations used on this page.
- API
- Application Programming Interface
- CRM
- Customer Relationship Management
- EPABX
- Electronic Private Automatic Branch Exchange
- IP
- Internet Protocol
- IVR
- Interactive Voice Response
- PBX
- Private Branch Exchange
- REST
- Representational State Transfer
- SME
- Small and Medium-sized Enterprise
Compliance & Regulations
Review numbering, call-recording consent, caller identification and data-retention requirements for your use case.
Questions
Frequently Asked Questions
Yes. Users can make and receive business calls on the mobile app or a browser softphone from any approved location.
Coverage
Availability
Cloud-delivered — available to businesses across India, no site installation required.
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Ready to get started with Cloud Telephony?
Share your requirement and our Tata Tele specialists will recommend the right solution for your business.