PopularVoice & Telephony
Cloud Telephony
Virtual numbers, IVR, call routing, recording and analytics — no PBX hardware, works from any location.
Virtual numbersMulti-level IVR
Voice & Telephony
Cloud Dialer
Auto, progressive and predictive dialing for outbound teams
Cloud-based auto dialer that removes manual dialing, increases talk time and gives managers live control.
Predictive & progressive modesLead list managementLive monitoringDND scrubbing
Share your location, users and timeline — our team will recommend the right configuration.
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Tata Tele Business Services
Overview
What is Cloud Dialer?
A Cloud Dialer automatically places outbound calls from your lead lists and connects answered calls to available agents. Agents spend their time talking to prospects instead of dialing numbers, waiting on rings or hitting unanswered calls.
Choose preview, progressive or predictive dialing modes depending on your campaign, and manage lists, dispositions, callbacks and recordings from a single web console.
Because it runs in the cloud, you can launch campaigns quickly, add agents for peak seasons and run teams across locations.
Ideal for
Outbound sales teams
Collections & recovery
BPOs and contact centres
EdTech, insurance and real estate
What you get
Key Features
Multiple Dialing Modes
Preview, progressive and predictive dialing per campaign.
Lead & List Management
Upload, prioritise and recycle lead lists easily.
Call Dispositions & Callbacks
Capture outcomes and schedule follow-ups automatically.
Live Monitoring
Listen, whisper and barge into live calls.
Recording & Reports
Campaign, agent and connect-rate analytics.
CRM Integration
Push call outcomes straight into your CRM.
Before you buy
Buying Guide
What to evaluate, and what to share with us for an accurate proposal.
What to check before you buy
- Dialing modes needed (preview / progressive / predictive)
- Number of agents and concurrent lines
- DND scrubbing and calling-hour controls
- CRM integration and data sync
- Recording, monitoring and reporting depth
- Outbound number series and caller ID
Share these for an accurate proposal
- 1Number of agents
- 2Daily call volume per campaign
- 3Type of campaigns (sales, collections, surveys)
- 4CRM in use
- 5Preferred caller ID / number series
Why it matters
Business Benefits
01
Higher Talk Time
Agents spend more of every hour in conversations.
02
More Connects
Automated dialing reaches more leads per shift.
03
Better Control
Supervisors manage campaigns and quality live.
04
Compliance Built In
DND and calling-hour rules applied automatically.
Who it's for
Use Cases by Industry
Telesales
High-volume prospecting and lead qualification.
Collections
Payment reminders with structured follow-ups.
Customer Retention
Renewal, upsell and win-back campaigns.
Surveys & Feedback
Structured outbound feedback calls.
BPO Operations
Run multiple client campaigns from one console.
Under the hood
Technical Specifications
- Deployment
- Cloud-hosted web console
- Dialing Modes
- Preview, progressive, predictive
- Supervision
- Listen, whisper, barge
- Compliance
- DND scrubbing, calling-hour rules
- Integrations
- CRM and REST APIs
Final configuration depends on feasibility and your requirement, and is confirmed after assessment.
Getting started
How It Works
STEP 1
Share Requirement
Tell us your locations, users, timeline and technical needs.
STEP 2
Feasibility & Design
We check feasibility and design the right configuration.
STEP 3
Tailored Proposal
Receive a proposal matched to your exact requirement.
STEP 4
Deploy & Support
Installation, onboarding and ongoing support.
Jargon, decoded
Key Terms Explained
Full forms of the abbreviations used on this page.
- API
- Application Programming Interface
- BPO
- Business Process Outsourcing
- CRM
- Customer Relationship Management
- DND
- Do Not Disturb
- REST
- Representational State Transfer
- TRAI
- Telecom Regulatory Authority of India
Compliance & Regulations
Outbound calling must follow TRAI telemarketing regulations, DND preferences, consent and calling-hour rules.
Questions
Frequently Asked Questions
Progressive dialing calls one number per free agent. Predictive dialing places several calls in parallel based on answer rates, maximising agent talk time for large lists.
Coverage
Availability
Cloud-delivered — available to businesses across India, no site installation required.
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Ready to get started with Cloud Dialer?
Share your requirement and our Tata Tele specialists will recommend the right solution for your business.